FAQ
PRODUCT
What is CAZAL Eyewear?
CAZAL Eyewear is a renowned brand that designs and produces high-quality eyewear. It was founded in 1975 by Günter Böttcher and Cari Zalloni. The name CAZAL is an acronym made up of different letters from Cari Zalloni's (former chief designer) name. CAZAL is known for eye-catching designs, excellent quality and unique craftsmanship.
Which products can you buy in the CAZAL Eyewear online shop?
Sunglasses and accessories can be purchased via the CAZAL online shop. Prescription frames and sunglasses can also be purchased through selected CAZAL dealers worldwide.
Can I have my CAZAL glasses adjusted?
Yes, many opticians offer fitting services. This may include adjusting temples, nose bridges and lenses.
ORDER & DELIVERY
Do I have to create a customer account to purchase CAZAL Eyewear?
No, a customer account is not mandatory to purchase in the online shop. However, there is the option to create an account.
What payment options do you offer?
Payments can be made by credit card (MASTER/VISA) and within the Eurozone via PayPal or by bank transfer to our bank account.
Will I receive an order confirmation from you?
You will receive an order confirmation with all the necessary information by email after receipt of your order.
How long does delivery take?
Delivery time depends on various factors including location and shipping method chosen. Standard shipping within Europe takes on average between 2-5 working days. The shipping time for international orders is approximately 7 days.
How much are the shipping costs?
Shipping is free.
Where do you deliver to? Do you deliver internationally and with which shipping service providers?
CAZAL delivers worldwide. Our partners are GLS, DHL Express and FedEx. Every shipment is registered so that the goods can be tracked at any time.
Can I cancel my order?
Yes, you have the right to cancel your order. You can find all relevant information here: Right of withdrawal
RETURNS & EXCHANGES
Can I exchange my product? What do I have to consider?
Unworn and originally packaged items can be returned within one month without giving reasons.
How do exchanges and refunds work?
Place the items you wish to return in the parcel. Please ensure that they are returned in their original packaging and include all accessories. If you no longer have the original shipping packaging, you are welcome to use any other suitable parcel.
Please include a copy of the CAZAL delivery note with your return. Carefully seal the parcel to help prevent any damage during transit.
Then send the parcel to our warehouse address:
op Couture Brillen GmbH
Schaldinger Str. 1a
94036 Passau
GERMANY
Please note that the return shipment is arranged by you. As soon as your return has arrived and been inspected, we will process it as quickly as possible.